|
TERMS & CONDITIONS
Nothing in the following terms and conditions
affects your statutory rights.
1. General Terms
All content on this website is owned,
operated or licensed to Allwood Furniture 19 Cheetham Hill
Road, Manchester, M4 4FY. Tel 0161 832 0399 : If
you wish to contact us regarding these terms &
conditions or have any comments or complaints,
you can contact us at the address or telephone
number above or email us at
sales@allwoodfurniture.co.uk.
2. Delivery of Furniture
Delivery prices stated (or free delivery) are
for Mainland UK only, additional charges apply
outside the UK. Some of our items can be heavy
so the delivery driver may require assistance in
lifting on delivery if we are delivering outside
of the Manchester area. Any order times stated
are a guide only and we will attempt to deliver
all orders within the time frame specified. If
you wish to specify an exact day for delivery we
may be able to arrange despatching some
items on our next day delivery service. We
however cannot guarantee or be held responsible
if it does not arrive on this day. If you do not
receive your delivery by 4pm please contact us
so we can track your parcels and advise you
accordingly. Please note that it is your
responsibility to be home to accept delivery on
the arranged and agreed day/date. Delivery
charges can vary and are dependent on the items
on your order. We on some occasions may offer
you free delivery on some of
our items purchased. If however you decide to
cancel and return your order for any reason,
then all delivery charges will apply. The
charges will be the actual cost of despatch and
cost of returning the goods, (not the delivery
charges shown). We will inform you of these
costs and if you wish we can provide proof of
these costs before cancellation and collection
is agreed. If you are not available on the day
of delivery or any collections and have not
informed us 24 hours prior to this, then
delivery / collection charges will also apply.
3. Prices & payment
The furniture we show on this website is only
offered at the price shown on the screen at the
time of order. Payment of goods must be made by
in full prior to despatch. There are no
additional charges applied to credit card
transactions apart from if you cancel your order
and your card has been processed. You may then
be subject to a 2.5% credit card refund fee.
This charge does not apply to (visa delta, solo,
switch) debit cards.
4. Website Content & Accuracy
Care and attention to detail has been taken
so as to describe and show all products as
fairly as possible. The descriptions, sizes and
images shown have in most cases been provided by
the manufacturers of the products we sell. We
have however checked the products to confirm
that the descriptions and images appear correct.
The sizes stated are approximate only. The
colours of the products shown within the images
can only be taken as a guide as photos taken and
displayed on monitors cannot accurately display
the true colour.
5. Damages, Missing Parts & Defective
Products
If you receive your furniture and there is
any damage, defect or missing parts then we can
simply provide you with that particular
component. In most circumstances there is no
need for the whole item to be replaced. Most of
the products that are supplied as home assembly
products means it is easy for us to send out the
necessary component immediately either from
ourselves or the manufacturer. This process
allows a faster and simpler solution to the
problem. Just email
sales@allwoodfurniture.co.uk for immediate
response. In the unlikely event that we are
unable to supply the correct component then a
full replacement product will be made available,
despatched and the damaged one collected at our
cost.
6. Cancellations & Returns
If you wish to cancel your order then you may
contact us by email or telephone. If your credit
card has been processed you will be charged 2.5%
(See, Prices & Payments). If
the items have been despatched, you will also be
charged the cost of despatch and return of
goods. (See, Delivery of Furniture).
All items to be sent for return must be
unopened and in perfect condition. You will only
receive a refund once we have received the
returned items. All charges will be deducted
from any refund given. These conditions comply
with the new European Directive on Distance
Selling [which is incorporated into UK law by
the Consumer Protection (Distance Selling)
Regulations 2000], this gives you the rights as
described above to cancel your order within 7
days of receipt of your goods.
7. Warranties
All our products are supplied with a 12 month
manufacturers warranty, provided that the
manufacturers care and maintenance instructions
have been followed. All timescales with respect
to these warranties are calculated from the date
of receipt of goods.
8. Privacy Policy
We respect your privacy and have a strict
company privacy policy. Your full details and
email address will not be passed on to any third
parties. We are committed to protecting your
privacy. We will only use the information that
we collect about you lawfully (in accordance
with the Data Protection Act 1998). We collect
information about you for 2 reasons: firstly, to
process your order and second, to provide you
with the best possible service. We will not
e-mail you in the future unless you have given
us your consent. We will give you the chance to
refuse any marketing email from us or from
another trader in the future.
The type of information we will collect about
you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information
about you without your explicit consent. The
information we hold will be accurate and up to
date. You can check the information that we hold
about you by emailing us. If you find any
inaccuracies we will delete or correct it
promptly. The personal information which we hold
will be held securely in accordance with our
internal security policy and the law. If we
intend to transfer your information outside the
EEA (European Economic Area) we will always
obtain your consent first. We may use technology
to track the patterns of behaviour of visitors
to our site. This can include using a "cookie"
which would be stored on your browser. You can
usually modify your browser to prevent this
happening. The information collected in this way
can be used to identify you unless you modify
your browser settings. If you have any
questions/comments about privacy, you should
contact us .
9. Changes to these conditions
We reserve the right to make changes to these
terms & conditions from time to time. It is your
responsibility to check back on them as and when
required. Last update was 31st January 2008.
These terms & conditions do not affect your
legal rights. |
