Oak Furniture Specialist Since 1994
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Terms And Conditions

Nothing in the following terms and conditions affects your statutory rights.

1. General Terms

All content on this website is owned, operated or licensed to Payless Furniture Ltd T/A Allwood Furniture : Company Registration No 6037720 : VAT Registration No 936 2755 02 : Registered Office address : 6 Westlink Business Park, Guide Street, Manchester, M50 1EW. Tel 0161 743 0489 : If you wish to contact us regarding these terms & conditions or have any comments or complaints, you can contact us at the address or telephone number above or email us at sales@allwoodfurniture.co.uk

2. Cancellations & Returns

If you wish to cancel your order (other than special orders, see below) then you may contact us by email or telephone. You must take reasonable care of the goods you wish to return and please return them in their original packaging so they arrive back safely, if the goods get damaged or have been used we will take the relevant cost from your refund. You will receive a refund (less the cost of return and if applicable, evidence of damage or unreasonable care) within 14 days of us receiving the goods back (or evidence of return). These conditions comply with the new European Directive on Distance Selling [which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000], this gives you the rights as described above to cancel your order within 14 days starting the day after you received your goods.

2a. Special order items

Special order items are those items that have been specially ordered to your specification, colour or personalized by the manufacturer on your behalf and as such cancellation is not normally possible. If cancellation can be agreed the charges will amount to the total of manufacturing and delivery costs incurred by ourselves. We on some occasions may offer you free delivery on some of these items purchased. If however cancellation is agreed and you return any special order items for any reason, then all delivery charges will also apply. Delivery charges can vary and are dependent on the items on your order. The charges will be the actual cost of despatch and cost of returning the goods, (not the delivery charges shown). We will inform you of these costs and if you wish we can provide proof of these costs before cancellation and collection is agreed. If you are not available on the day of delivery or any collections and have not informed us 24 hours prior to this, then delivery / collection charges will also apply.

2b. Cost of Return

Please note that our delivery charges are subsidised and therefore the cost of returning goods may be greater then the original delivery charge. Alternatively you can make your own arrangements to return the goods using your own choice of carrier.

3. Delivery of Furniture

Delivery prices stated (or free delivery if applicable) are for mainland UK only. Additional charges apply elsewhere. Any order times stated are a guide only and we will attempt to deliver all orders within the specified time, but cannot be held responsible for delays beyond our control.
 Smaller items are delivered by our courier service within 2-3 days. We may be able to offer a specific day service at a small additional charge (£5.00) on these items. We, however, cannot be held responsible if the items do not arrive on this day.
 Delivery for larger items (which includes most fully assembled furniture) will depend on order time and location. Most deliveries are made by our own transport which includes delivery to the room of your choice. We offer optional unpacking and assembly service at extra charge. Please ask for further details. Occasionally we use a contractor where delivery will be to your door only. You will be informed how delivery is to be made when the delivery is arranged. We will provide as much notice as possible of your delivery date. If this date is not acceptable to you then there may be a delay before another  date can be arranged.
 It is your responsibility to be at home to accept delivery on the arranged day and a failed delivery may incur an extra delivery charge which will reflect the actual cost of re-delivery, which may be higher than the agreed charge.

4. Prices & payment

The furniture we show on this website is only offered at the price shown on the screen at the time of order. Payment of goods must be made by secure credit card transaction and must be in full prior to despatch. The payment will be processed by Barclays, on behalf of Allwood Furniture. If you have any questions about your payment please email sales@allwoodfurniture.co.uk There are no additional charges applied to credit card transactions.

5. Website Content & Accuracy

Care and attention to detail has been taken so as to describe and show all products as fairly as possible. The descriptions, sizes and images shown have in most cases been provided by the manufacturers of the products we sell. We have however checked the products to confirm that the descriptions and images appear correct. The sizes stated are approximate only. The colours of the products shown within the images can only be taken as a guide as photos taken and displayed on monitors cannot accurately display the true colour.

6. Damages, Missing Parts & Defective Products

If you receive your furniture and there is any damage, defect or missing parts then we can simply provide you with that particular component. In most circumstances there is no need for the whole item to be replaced. Most of the products that are supplied as home assembly products means it is easy for us to send out the necessary component immediately either from ourselves or the manufacturer. This process allows a faster and simpler solution to the problem. Just email sales@allwoodfurniture.co.uk for immediate response. In the unlikely event that we are unable to supply the correct component then a full replacement product will be made available, despatched and the damaged one collected at our cost.

7. Warranties

All our products are supplied with a 12 month manufacturers warranty, provided that the manufacturers care and maintenance instructions have been followed. All timescales with respect to these warranties are calculated from the date of receipt of goods.

8. Privacy Policy

We respect your privacy and have a strict company privacy policy. Your full details and email address will not be passed on to any third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us .

9. Changes to these conditions

We reserve the right to make changes to these terms & conditions from time to time. It is your responsibility to check back on them as and when required. Last update was 6th February 2015.

These terms & conditions do not affect your legal rights.

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